Frequently Asked Questions

I forgot my password, how can I get access to my account again?

You can reset your password here.

How often are my feeds updated?

For most feeds: every hour. When feeds return errors the period can gradually increase up to 24 hours if the feed keeps returning errors. Feeds using PubSubHubbub update in near-real-time.

I can't subscribe to a feed because FeedHQ seems to be blocked. What can I do?

Get in touch with the people behind the website and tell them to allow the FeedHQ User-Agent. You can find all the information about the FeedHQ User-Agent on the relevant wiki page.

What IP addresses does FeedHQ requests come from?

Please don't use IP addresses to whitelist access to your feeds. IP addresses can change at any time when servers get moved and upgraded. See the previous question and use the User-Agent to whitelist FeedHQ.

Should I wait for the last minute to renew my account?

No: renewing an account adds exactly a year of validity to it. If your account is still valid for 3 days when you renew it, its expiration date will be set to a year + 3 days.

My account has expired and I renewed it but feeds are still not updating. What should I do?

When expired accounts are renewed, it can take up to a couple of hours for accounts to go back to their normal update schedule. Please be patient and see last question: you don't need to wait for your account to expire to renew it!

How do I cancel a PayPal subscription?

  1. Log in to your PayPal account
  2. Click on "Profile" near the top of the page
  3. Click on "My Money"
  4. Click on the "update" button in the "My preapproved payments" section
  5. Select the FeedHQ subscription and cancel it

Once your subscription is cancelled you should get a confirmation email from FeedHQ. Your account remains valid until the date your subscription was supposed to be renewed and you can subscribe again at any time.

My subscription expires in 2 months. When can I renew it?

You can renew a subscription 30 days before it expires. If you have a renewing subscription you don't have anything to do. Visit your subscription status page for more information.